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From the front desk to post-stay outreach, our AI handles reservations, concierge questions, and review collection — so your team stays present with guests in the lobby.
Where it breaks today
Three calls ringing while a line builds at check-in. Someone always waits too long.
Late-night "where's the gym" and "what time is breakfast" interrupt overnight staff.
Guests check out and disappear. No personalized review request, no rebook outreach.
What JotilLabs does
Handles bookings, modifications, and amenity questions in parallel. Sounds like your brand.
Guests text any question — pool hours, wifi, restaurant recs — and get an instant on-brand reply.
Personalized review requests and rebooking offers. Loyalty enrollment without a phone call.
These are the kinds of interactions your AI handles every day — across voice, SMS, and web.
Voice
Booking during a peak Friday
SMS
Late-night concierge
Web Chat
Post-stay review
Average results our hospitality customers report inside the first 30 days.
0%
fewer front-desk interruptions
0x
more direct bookings
0%
review request response rate
0/7
concierge availability
“Peak season used to break us. Now the AI handles three calls at once and the desk team can be present.”
Jordan Albright
General Manager · The Riverwalk Inn
Each Hospitality deployment runs on a tailored combination of these JotilLabs products.
Yes. Mews, Cloudbeds, OPERA, and most major PMS platforms. Reservations and rates flow through your existing system.
Yes. English, Spanish, French, Mandarin, and German out of the box. Other languages on request.
Complaints, special requests, and high-value bookings escalate to a manager with full transcript context.
Book a 15-minute demo. We’ll wire your AI agent to a sample hospitality setup and let you put it through its paces — live.
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