Privacy Policy

1. Overview

Jotil Labs (“Jotil Labs,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices when you use our website and services, including AI voice, AI chat, and SMS communications.

2. Information We Collect

We may collect the following categories of information:

• Contact information (name, phone number, email address)
• Communication data (SMS, call metadata, support messages, chatbot transcripts)
• Device and usage data (IP address, browser type, pages visited, timestamps)
• Business information you provide through forms, demos, and onboarding

3. How We Use Information

We use personal information to:

• Provide and improve our products and services
• Send service, support, and account-related communications
• Deliver opted-in SMS and voice communications
• Maintain security, prevent abuse, and comply with legal obligations
• Analyze usage and performance of our website and services

4. Twilio and Communication Providers

We use third-party providers, including Twilio, to support voice and SMS functionality. When you interact with our communication services, relevant data (such as phone numbers, message content, call records, timestamps, and delivery status) may be processed by these providers on our behalf.

We only use this data for legitimate business purposes such as communication delivery, service operations, troubleshooting, and compliance.

5. SMS Consent and Opt-Out

We only send SMS messages where consent is provided or otherwise permitted by law. Message and data rates may apply. Message frequency may vary.

• To opt out of SMS, reply STOP to any message
• For help, reply HELP or email contact@jotillabs.com

For additional consent details, review our Opt-In Consent Policy.

6. Sharing of Information

We do not sell personal information. We may share information with service providers and integration partners only as needed to operate our services, meet contractual obligations, protect rights and safety, and comply with law.

7. Data Retention

We retain information only as long as needed for operational, legal, and compliance purposes. Retention periods vary by data type, service context, and applicable legal requirements.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have rights to request access, correction, deletion, or restriction of certain personal information. To submit a request, contact us at contact@jotillabs.com.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Updates become effective when posted on this page. Continued use of our services after updates indicates acceptance of the revised policy.

Contact

If you have privacy questions, contact us at:

Jotil Labs
Email: contact@jotillabs.com

Related legal pages: Terms & Conditions • Opt-In Consent